Data Privacy Policy
Trust is fundamental to our business and we are committed to safeguard your personal data and privacy.
We, ISO Energy Measurement Pte Ltd (“ISOEM”, “we”, “us”, “our”) take our customers (“user”, “you”, “your”) ‘s privacy as our priority. Please read this Security and Privacy Policy to understand how we collect, use and disclose your personal data.
1. Acceptances of this term
By access the Site, you have provided your personal data to ISO Energy Measurement Pte Ltd. You, hereby acknowledged that you have read this security and privacy policy and consent to the data collection, use and disclosure of your personal data to ISO Energy Measurement Pte Ltd.
ISO Energy Measurement Pte Ltd may not knowingly solicit personal data from user age below 18. If you are under 18, please do not enter the site or registering an account with us.
2. Date Type and Data Collection Purposes
This notice is to be read and it describes the categories of data collected by us and purposes for which those data usage/categories are processed.
2.1. Date Type
a. Personal Identification information
We may collect personal identification information from users in when users visit our site, register as membership, placing an order or any activities we make available to our Site. We may request for data such as name, email address, residential address and phone number to carry out certain site related activities. We will collect the personal identification information if user is voluntarily to provide and submit such information to us. User reserved the rights for refusal in supplying such information, however, it may disallow them from engaging certain site related activities. We reserved its right to deny anyone from certain site related activities without collecting personal identification information.
b. Non-Personal Identification information
We may collect non-personal identification information from users, whenever user interact with our Site. This information may include, browser name, how user get to know us, making choices of information’s how to contact them or sample sets selection.
c. Web Browser Cookies
ISO Energy Measurement Pte Ltd, its affiliates or authorized service providers may use cookies, web beacons and other similar technologies for storing data in order to provide user with enhanced online and personalized experiences. This data includes IP address, the pages user visited within our Site, date/time spent on those pages and webpages before user visited our Site. User may set to refuse cookies in their web browser setting, however, some parts of the Site may not able to function properly if such setting is chosen.
2.2. Data Collection Usage
a. To process, record, monitor order and deliveries
b. To verify and process your personal information for payments
c. To communicate with you, including on order status, respond to your queries and request
d. To improve our customer services
e. To inform you (including our related affiliates/companies), of our promotions offers, events and survey may be of interest to you
f. To conduct marketing research, user profiling and analysis
g. To reduce credit risk, detect and protect from fraud/criminal activity
3. How is your information secure?
As your account is protected by password for your privacy and security, therefore please select appropriate steps in your password management and change your password periodically. Signing off from your browser and device after you finish accessing our website. However, you are responsible for any loss, theft and compromises of your password if any activity take place though unauthorized password use.
We have adopted security measurement to protect your privacy and personal data against any unauthorized access, alteration, disclosure and destruction. However, all security management was taken in best efforts as no security measures are 100% impenetrable. In the event when compromise situation arises due to unauthorized entry of use, hardware or software failure and other factors. We do not warranty or guarantee that your personal information will remain private and safe. We reserved its right to disclaims any responsibility and liability directly or indirectly arising out of or in connection with any unauthorized access, collection, use, copying, modification or in other actions with regard to personal data held or maintained by us, except to the extent caused by our negligence.
4. How is your information shared and retention policy?
As per our privacy policy, we do not sell and trade our user’s personal identification information for our own organization’s monetary gain. However, identification information such as name/address/contact no may be shared with our business partners for our business activities as stated in the Data Usage.
Personal data given by you will be retained as long as the purposes of the data usage policies lived. We will remove or delete your personal information as per your request. However, any mean of data associations such as business translations or in other ways shall remain its retention to fulfill legal or regulatory to protect our Interests
5. Linked Sites
ISO Energy Measurement Pte Ltd may provide links to other sites (“Linked Sites”) that may be relevant and interest to you. We had no control over and are not responsible for privacy practices and content sharing of such Linked Sites. Therefore, We reserved its right to disclaims any responsibility against us with the respect to the Linked Sites.
6. Policy amendment Rights
We reserved the rights to amend its Security and Privacy at any time and replace such amendments on its site, without giving notice to users.
7. Governing Law
This policy is governing by and constructed in accordance with Singapore law, Singapore Personal Data Protection (PDPA) Act 2012, that governs the collection, use and disclosure of personal data by all private organizations and Electronic Transactions Act (Cap.88) to provide the security and use of electronic transaction.
8. Questions or Concerns on the terms
Please direct any questions or concerned as regard on our Security and Privacy policy to:
Data Protection Team
Email: jw.low@isoem.com.sg
Please provide your name, contact no, email address along with your questions so that we can review and respond to you.
Effective as of 31st Jan 2024